Accessible Customer Service Plan for Topix Computer Graphics Animation Inc.
Providing Goods and Services to People with Disabilities TOPIX is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities TOPIX will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
~ The elevator
~ The wheelchair accessible restroom
The notice will be made publicly available at the following locations:
~ Posted on the main lobby wall beside the elevator
~ Posted on the 2nd floor wall beside the elevator
~ Posted on the exterior door to the wheelchair accessible restroom
TOPIX will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
~ Reception / Client Services
~ Volunteers / Intern Students
~ Sales & Marketing
~ Producers / Client Relations
~ Digital Compositors
~ IT / Technical Support Staff
Staff will be trained on Accessible Customer Service within 3 months after being hired.
Training will include:
~ An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
~ TOPIX's plan related to the customer service standard
~ How to interact and communicate with people with various types of disabilities
~ How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
~ How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities. These include:
~ The elevator
~ What to do if a person with a disability is having difficulty in accessing TOPIX's goods and services
~ Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way TOPIX provides goods and services to people with disabilities can provide feedback in the following way(s):
~ By calling our Office Manager Rebecca at 416-971-7711
~ Emailing our Office Manager at firstname.lastname@example.org
All feedback, including complaints, will be handled in the following manner:
~ With a return call or email within 24 - 48 hours.
Notice of availability
TOPIX will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s):
~ The About page on topixfx.com
Modifications to this or other policies
Any policy, practice or procedure of TOPIX that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Download our Accessible Customer Service Plan